Describe the use journey
Name the product configuration, intended user, home setting and any carer, application or professional service involved. Review the journey from opening the package through continued use and support.
Information checklist
| Stage | Information to check | Evidence or record | Owner | Gap/action |
|---|---|---|---|---|
| Set-up | Included parts, positioning, account/connection, readiness check | |||
| Measurement | User action, conditions, feedback on errors | |||
| Result | Units, status, uncertainty, reading vs interpretation | |||
| Support | Repeated failure, contact route, escalation | |||
| Continued use | Cleaning, calibration where relevant, consumables, updates, end of life |
Worked change example
A hypothetical software update changes a status icon and adds a trend view. The review checks whether the meaning remains clear, whether instructions and support material use the same symbols, whether the trend could be mistaken for a diagnosis, and whether the evidence record covers the updated presentation.
Failure and recovery
Walk through an incorrect set-up, failed measurement, low power, loss of connection and unavailable service. Record what the person sees, what action is safe within the product instructions and where support begins. Do not rely on a generic “error” message where the next step differs.
Limits
This checklist supports an information review. It does not give personal medical advice, set clinical thresholds or replace product-specific human-factors, risk or regulatory work.