Reviewing information for a home-monitoring device
A use-journey checklist and worked software-change example for home-monitoring set-up, measurement, results, support and maintenance.
Read the resourcesectors
Home health and monitoring devices
Review the complete path from setting up a home-use device to understanding a result and obtaining support.
Design for the setting
A home user may unpack, position, power, connect and maintain a product without specialist assistance. Instructions need to explain those steps, identify conditions that affect a result and show what the product does when a measurement fails.
Five points in the use journey
- Set-up: included parts, configuration and any account or connection needed.
- Measurement: placement, user action and relevant environmental conditions.
- Result: units, status, uncertainty and the difference between a reading and an interpretation.
- Problem handling: error messages, repeated measurements and routes for support.
- Continued use: cleaning, calibration where applicable, consumables, updates and end-of-life information.
Review a change
If an application update changes the way a result is displayed, record whether instructions, training, support scripts and evidence about user interpretation need review. A software change can alter the user experience even when the sensing hardware is unchanged.
Use the home-monitoring checklist
Describing the purpose of a health product
A blank worksheet and worked example for defining a health product's configuration, users, setting, input, output and intended action.
Read the resourceRaise a technical question
Describe the device, intended user, home setting and point in the use journey where information breaks down. Do not send personal health records through the general form.